|
FAQ's
Q: What if we already have a tape, or other media backup system?
Using a tape backup system and a remote backup system offers the best of both worlds. Critical files, like billing,
customer contact files and databases can be kept on the remote backup system. While, the tape system can be used to create
a full backup of the entire system once or twice a month, instead of on a daily basis. The tapes and drive will last longer
and require less maintenance. The remote backup system can provide a quick and easy way to retrieve critical files and
databases without the hassle of searching through tapes.
Q: How long will a remote backup take?
Businesses with high-speed Internet connections should find this service relatively quick. Dial up users should be able to
do incremental backups in thirty to sixty minutes. The initial backup can take several nights to complete, depending on
the amount of information being backed up. We recommend backing up the most important files first and then selecting other
files as the backup progresses. Or, the initial backup can be run over the weekend.
Q: Onsite, Offsite - What's the Difference?
Basically, remote backups work like regular tape, or other media backups, with one important difference. Instead of sending
backups to a tape drive or other media attached to the computer being backed up, a remote backup sends encrypted file data
over the internet to our secure server safely off-site. This eliminates the possibility that the same catastrophe that
damaged the computer would also destroy your important data. This usually happens at night while your business is closed
and nobody is using the computers. It's completely automatic. In fact, you may forget it's working every night.
Q: Why Are Remote Backups Considered More Beneficial?
The data is immediately stored off-site using an automated backup system. Also, only an internet connection is needed.
Completely eliminating the need for expensive backup equipment and media. And, since the system is automated, manual labor
is eliminated.
Q: How Secure Are Remote Backups?
Very. All files are encrypted using Blowfish or DES encryption which is selected by the customer with their own personal
encryption code which is only known by that customer. Blowfish encryption has never been broken by a hacker, and DES is
used by the federal banking system.
Q: Does Remote Data Storage Have Access to My Files?
No, your files are compressed and encrypted before they even leave your computer. Only your encryption code can unlock
files
Q: What is encryption?
Encryption is basically a mathematical formula that scrambles a data file. And the only way to unscramble it is with the
encryption code.
Q: Should I also have a local backup in addition to my online backup?
It's up to you. We encourage people to do both local and remote backup for absolute protection. . Users that want an
added level of protection will perform local backups in addition to their online backup. Local backups can allow you to
backup ALL of your files, while the online backup is a great way to automatically store your critical files off-site. When
it comes to your important data, you can never be too safe.
Q: What is the Personal Recovery CD?
The Personal Recovery CD is a service that we offer which copies all of your data from our servers onto CD(s). T
his allows you to restore the archive of your data from a CD without requiring an Internet connection. This is great for
keeping long-term archives of your data or restoring large amounts of data without connecting over a slow Internet
connection. When the Personal Recovery CD is ordered, it includes all of your account data. Each CD holds approximately
650 MB, so accounts with more that 650 MB of storage will require multiple CDs.
For information on Off-Site Backup services offered by CaveoData
Send your inquiry to
Info@CaveoData.com or call 606.845.1307.
|
